The Business Operations Manager oversees a team with responsibility for pre-order operational activities including systems related processes in support of sales quotes, sales orders, purchasing, pricing, and/or procurement. This position will ensure that operational excellence is achieved through technological improvements and efficiencies.
What You Will Be Doing
Manage, train an develop Business Systems Analysts and Business Operations team members.
Provide guidance and direction to ensure all systems and applications operate smoothly and foster coordination between departments.
Maximize the efficiency of all pre-order business operations procedures.
Establish production KPIs and conduct quality assessments.
Monitor daily operations and address potential issues when they arise.
Resolve highly complex client, account, and/or processing issues and discrepancies.
Build processes that meet our business objectives and ensure compliance.
Monitor financial data and recommend solutions that will improve profitability.
Determine the needs of external and internal stakeholders and incorporate them into new strategic plans.
Assists on special projects and provides ad hoc reports as needed.
What You Likely Bring
Experience with use and/or implementation of software
Evaluating and streamlining processes
Experience with multi-company and multi-location environment
Problem Solving - Attention to detail, eager to learn and develop new solutions, persistence in driving improvement, and process driven
Customer Service Orientation - Consistently meeting and anticipating the needs of internal customers, and respecting others and fostering positive working relationships
Ability to multi task and shift priorities as needed to meet deadlines
Strong analytical skills and attention to detail and accuracy
Effective verbal and written communication skills
Strong team building skills
What Can Set You Apart
8+ years applicable experience and demonstrated success/knowledge in a B
📌 Business Operations Manager (Monterrey)
🏢 Epicor
📍 Monterrey
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