SUMMARY
This position is operationally focused and monitors, maintains, and supports
hardware, software applications, databases, networks, security systems, and
other operational systems. This may include acquiring domain knowledge, growing
technical skills, supporting the customers, resolving problems,
functional/technical requirements gathering, documentation, estimation, planning
and project management.

RESPONSIBILITIES

* Regularly maintains, upgrades and supports existing systems to ensure
operational stability for business groups.

* Understands new and existing system requirements and installs and configures
the necessary hardware and equipment infrastructure to meet these
requirements.

* Monitors health of hardware and software systems to ensure that established
SLAs are met.

* Increases knowledge of AutoZone systems. Keeps abreast of all innovations
and changes to AutoZone systems to ensure the ability to use the appropriate
tools and training to provide quality support.

* Provides training on systems to maximize operator efficiency and increase




speed and accuracy of customer service.

* Provides customer support by answering business partner questions and
maintaining a presence at a customer point of contact.

* Performs functional/technical requirements gathering, documentation,
estimation, planning and project management on small projects or portions of
large projects.

REQUIREMENTS

* Level of formal education: A high school diploma or equivalent (G.E.D.), may
include specialized or vocational courses.

* Area of study: Computer Science Systems Engineering or related field

* Years of experience: One to two years.

* Type of experience: Experience based on consistently demonstrated
capabilities.

* Special certifications or technical skills:

* > Knowledge of MS Office.
> Novice functional and/or business knowledge.
> Technical skills may include experience with one or more of:
> Operative Systems (UNIX, Linux, Windows)
> Programming Languages (Java

📌 ASSOCIATE SYSTEMS SPECIALIST (México)
🏢 AutoZone
📍 México