Key Responsibilities

Collections & Account Management

* Track, record, and reconcile assigned customer accounts.
* Contact past-due customers to request payment and resolve outstanding balances.
* Process payments and assist with arranging payment timelines or installment plans when necessary.
* Identify gaps in supporting documentation or invoices and notify the assigned collector.

Invoice & Documentation Management

* Provide required invoice documentation to customers, including printing, resubmitting, uploading, or emailing materials to support payment processing.
* Ensure all paperwork is accurate, complete, and available to support timely collections.

Reporting & Data Analysis

* Pull data sets from FA&P; portals for analysis.
* Extract data from the accounting system and combine it with BI tool outputs.
* Prepare customer-specific reports according to required deadlines.

Administrative Support & Continuous Improvement





* Support the Collections Team with administrative duties related to accounts receivable.
* Participate in continuous improvement initiatives to increase efficiency and accuracy within the team.

Minimum Requirements

* Bachelors Degree
* 3 years of experience in collections, accounts receivable, billing, customer service, or a related administrative role.
* Basic understanding of invoicing, payment processing, and account reconciliation.
* Ability to work with datasets (Excel, CSV files, BI tools) and create simple reports.
* Strong communication skills for contacting customers regarding past-due accounts.
* Ability to multitask, meet deadlines, and maintain accuracy in time-sensitive situations.
* Proficiency with Microsoft Office (Excel, Outlook, Teams) and familiarity with accounting/ERP systems.

📌 Collections Specialist (Monterrey)
🏢 Protrans International
📍 Monterrey