About Bijou Getaways
Bijou Getaways is a curated luxury short-term rental company with properties across six markets — Maui, St. John USVI, Napa Valley, Miami, Paris, and the South of France. We are owner-operators: these are our properties, and we manage them with the same standards we'd apply to our own home.
Our team is fully remote, Mexico-based, and built around one operating principle: own the outcome, don't wait for instructions.
We are expanding into a new Florida market — 8 luxury units — and we are hiring one person to own it completely.
What Success Looks Like in Year 1
This is not a task description. These are the outcomes you will be held to:
Guest rating ≥4.85 across all 8 units on all OTA platforms — no single unit below 4.7 — sustained for the full year
Zero unresolved maintenance items older than 72 hours — tracked in Monday.com, documented, closed
Zero HOA violations or compliance gaps — all CC&R; requirements met proactively, never reactively
Zero "dirty property" or "maintenance failure" guest complaints in the second half of Year 1
Weekly operational scorecard delivered every Monday by 9am — without being asked, without exception, every week
If you read those five outcomes and immediately start thinking about how you'd achieve them — this role is for you. If you read them and start thinking about what support you'd need — it isn't.
The Role
You will be the single point of accountability for 8 luxury STR units in Florida. You own guest experience, property operations, maintenance coordination, and HOA management — completely, without handholding.
The defining trait of this role is not any single skill. It is resourcefulness under pressure. When something breaks at 11pm and the vendor isn't answering, you don't escalate — you find another vendor, you solve the problem, and you document what you did. When the HOA sends a violation notice, you don't ask what to do — you read the CC&Rs;, you respond, you fix it, and you close the ticket. When a contr