Are you passionate about delivering world-class customer service and turning every interaction into a positive experience? Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people.

As our new CSSC Front Line Representative, you will be serving as the first point of contact for customers, providing commercial and technical support across multiple channels while ensuring fast, accurate order management and driving customer satisfaction. You'll be part of a diverse, supportive and inclusive culture, that celebrates our differences and puts people first by fostering growth, well-being, and a sense of belonging.

What you will be doing

As a key part of the Customer Sales & Service Centre (CSSC) team, you'll create impact by Delivering seamless customer experiences that strengthen relationships and drive business growth across our sales and service operations..

Your main responsibilities include:

Provide commercial and technical advice on customer inquiries via telephone, email,



live chat, and instant messaging, resolving issues at first contact
Create and process tickets (RFI, RFQ, OEW), prepare quotations, and track offers in line with sales guidelines and SLAs
Enter and manage customer orders in SAP, handling changes to lead times, quantities, shipping conditions, and cancellations in coordination with sales, finance, and supply chain teams
Deliver accurate order status, pricing, and delivery information while assisting customers with order progression and supply chain issues
Record customer complaints and product return requests, and identify business opportunities for handover to external sales
Promote Grundfos digital tools (GPC, MyGrundfos, Extranet) and maintain customer contact data in SAP CRM

What makes you a great fit

Above all, you are a customer-focused professional with strong communication skills, SAP experience, and a knack for solving problems ef

📌 CSSC Front Line Representative (Ciudad Apodaca)
🏢 Grundfos
📍 Ciudad Apodaca