A LITTLE BIT ABOUT Boldr
Boldr is the first integral B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
We are a global team, united by our desire to connect diverse people with common values for boldr impact.
We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.
LET’S START WITH OUR VALUES
Meaningful connections start with AUTHENTICITY
We do our best work by being CURIOUS
We grow by remaining DYNAMIC
Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
At the heart of great partnerships we’ll always find EMPATHY
WHAT IS YOUR ROLE
We are looking for an exceptional operational leader to serve as the connective layer between Business Unit strategy and account execution.
This role exists to elevate the effectiveness of our Client Experience Managers, strengthen operational excellence across the portfolio,
and create the conditions that enable our teams to consistently deliver exceptional client outcomes.
Unlike traditional Service Delivery or Client Management leadership roles, this position does not directly own client accounts. Instead, it is accountable for improving how the business operates through stronger leadership capability, workforce readiness, operational discipline, escalation governance, and continuous improvement.
The Senior Manager, Client Experience Excellence leads a team of Client Experience Managers and is responsible for creating consistency across programs while ensuring leaders have the capability, confidence, and accountability required to succeed in increasingly complex SaaS, technology, and AI-enabled environments.
Success in this role requires someone who is equally comfortable coaching senior leaders, reviewing workforce models, navigating complex operational challenges, influencing executive stakeholders, and driving organizational improvement.
This is a hands