As People Services Leader, you'll lead a human-centered people service team driving seamless employee experience while driving improvements across our technology and operations ecosystem. This isn't traditional service management, you'll build the future of employee experience through systems thinking, cross-functional collaboration, and innovative service design that goes far beyond conventional support operations. 
Key Responsibilities
Strategic Leadership & Vision
Demonstrated experience driving a transformation agenda while delivering on BAU requirements, with a focus on continually transforming and digitizing the function
Experience in leading general business process improvement initiatives, including waste elimination, development of best practice tools, process automation, and providing strategic guidance on sustainable controls and communication of improvements
Design and implement service delivery models that prioritize employee outcomes over traditional operational metrics
Collaborate with other functional leaders to create seamless employee journeys that span technology, operations, and human touchpoints
Transform traditional support into proactive, predictive employee experience delivery
Operational Excellence
Maintain and enhance service delivery standards while implementing new integrated operating models
Design workflows that seamlessly blend human expertise with AI platforms (Moveworks) and case management systems (ServiceNow)
Establish feedback loops that turn employee interactions into systematic improvements and eliminate friction.
Drive service metrics aimed at employee experience outcomes
Team Leadership & Development
Develop team members who combine deep HR domain expertise with technology-first mindsets
Create strong working relationships with technology and people operations teams to enable integrated service delivery
Implement career development programs that prepare team members for advancement
Gu
📌 People Operations Manager (Ciudad de México)
🏢 General Motors de Mexico
📍 Ciudad de México
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