Junior Help Desk and On-site Support Analyst
Recent graduates from technical careers
Location: Mexico City | Work Model: Hybrid | Role Type: Full-time
Are you interested in providing technical support and helping people solve technology issues effectively?
Are you looking for an opportunity to strengthen your knowledge in infrastructure, systems, and end-user support?
At SoftwareOne, we are looking for a recent graduate from technology-related fields who is interested in developing within a hybrid role as a Help Desk and Technical Support Analyst.
In this position, you will provide both remote and on-site support to users, ensuring an efficient, approachable, and high-quality service experience. You will have the opportunity to gain hands-on experience in incident and request management, basic infrastructure support, equipment configuration and maintenance, while collaborating with different internal teams and participating in technology improvement initiatives focused on user experience.
Responsibilities
• Manage service requests and incidents through support management tools,



including troubleshooting, follow-up, and first-level issue resolution.
• Provide remote and on-site support for devices, applications, connectivity, and productivity tools such as Microsoft 365.
• Install, configure, and perform basic maintenance on technology equipment and peripherals.
• Escalate incidents when required, ensuring compliance with established response and resolution times.
• Maintain updated technical documentation, inventories, and technology asset records.
• Support technology deployments and internal initiatives related to infrastructure and technical support.
Job Requirements
• Technical degree or studies in Systems, Information Technology, Telecommunications, or related fields.
• No technical job experience required, only studies.
• Basic to intermediate knowledge of Windows, Microsoft 365, networking, remote connectivity, and hardware support.
• Familiarity with support

📌 Analista Junior de Mesa de Ayuda y Soporte en Sitio (Ciudad de México)
🏢 Softwareone
📍 Ciudad de México