About Mozarc Medical

At Mozarc Medical, our vision is to reimagine the future of holistic kidney health technology. Established in 2023 out of equal investments from DaVita, a leading provider of kidney care services, and Medtronic, one of the world’s largest medical device companies, Mozarc Medical offers an exciting and unique start-up experience backed by the support of two long-time industry and market leaders.
Driven by our mission and values, we put our patients at the center of all we do. Our employees play a key role in developing technology solutions that enrich patients’ lives and create meaningful progress in the treatment of kidney disease. Find your purpose and passion at Mozarc Medical.
Position Title:
Senior Supply Chain & Customer Care Manager, Americas Region

Bilingual (English/Spanish) required
Hybrid role with ability to be in office 2-3 times per week.
Location: Cuautitlán Izcalli, part of Mexico city metro
This role is ideal for a leader with strong customer care and order management experience within a supply chain organization,



who enjoys balancing team leadership with hands-on operational execution. Reports to the Senior Director of General Supply Chain with dotted line reporting to the Americas VP of Sales.
A Day in the Life
The Sr. Supply Chain & Customer Care Manager will be responsible for supply chain and logistics functions including:
Customer Care
Material procurement
Production planning
Inventory control
Logistics and distribution
They must ensure the best customer experience to external and internal customers while operating within company guidelines and ensuring that the needs of all customers are met in a timely, comprehensive manner. These duties include:
Managing and optimizing the end-to-end order-to-cash process, including order entry, order status communication, issue resolution, and invoicing, ensuring a seamless customer experience
Leading the transactional customer care and order management operations, including order entr

📌 Bilingual Senior Supply Chain Manager, Americas Region (México)
🏢 Mozarc Medical
📍 México