Celebrating over 100 years of legacy in Mexico, we are more than just a business we are a vibrant, collaborative community of over 14,000 innovators shaping the global future of transportation. At Ford, we build what matters, grow where it counts, and drive progress with heart. Whether you are collaborating at our state-of-the-art General Technology and Business Center (GTBC) or manufacturing iconic, award-winning vehicles in our world-class plants, you will find a culture evolving together, built on trust, passion, and shared purpose. Here, your work moves people forward, and your growth is personal. Join us, and let’s build what’s next together.
In this position...
The Ford Motor Credit Company team helps put people behind the wheels of great Ford and Lincoln vehicles. By partnering with dealerships, we provide financing, personalized service and professional expertise to thousands of dealers and millions of customers in over one hundred countries around the world.
What You'll Do...
Provide positive customer experience to US Ford vehicles owners,
while appropriately handling routine inbound calls and/or chats related to vehicle financing, including but not limited to payment extensions, due date changes, payment research, and support of self-services available online.
You'll have...
Take Ownership Of Each Call To Transform Customer Experience In Every Moment To Build Lifetime Relationships; Representatives Are Empowered To Resolve Customer Needs Independently And Are Expected To
Manage call flow progression effectively to meet customer service level expectations while delivering best in class service.
Utilize online knowledge-based materials and navigate multiple applications to assist with call handling and decision making.
Research, explain, and correct required items such as misapplied payments or payoffs and balance disputes.
Clearly explain process requirements and obtain required information from customers.
Discuss past due ac
📌 Finance Customer Service Representative (Acapulco de Juárez)
🏢 Ford México
📍 Acapulco de Juárez
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.