* As part of the Leadership Team, provides supervisory support by monitor
performance and ensure alignment with other regional leaders.
* Provides coaching and training for individual staff to ensure consistent
service delivery levels are maintained.
* Acts as the primary resources for policy, process-related and non-technical
questions.
* Manages the performance of direct reports by defining accountabilities,
establishing performance objectives, providing feedback and guidance, and
ensuring that all policies are understood and adhered to.
* Maintains service levels and enhances quality by conducting quality reviews
and service observations.
* Receives escalation handoffs and responds to tasks/ jobs requiring
prioritization, actively pursuing timely resolution in order to maintain and
enhance the customers experience with UL.
* When necessary, works directly with internal stakeholders to execute complex
tasks and resolve issue, if any.




* Read and follow the Underwriters Laboratories Code of Conduct and follow all
physical and digital security practices.
* Performs other duties as directed.

A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms
safety, security and sustainability challenges into opportunities for customers
in more than 110 countries. UL Solutions delivers testing, inspection and
certification services, together with software products and advisory offerings,
that support our customers’ product innovation and business growth. The UL Mark
serves as a recognized symbol of trust in our customers’ products and reflects
an unwavering commitment to advancing our safety mission. We help our customers
innovate, launch new products and services, navigate integral markets and complex
supply chains, and grow sustainably and responsibly into the future. Our science
is your advantage.

📌 Document Control Leader (Ciudad de México)
🏢 UL Solutions
📍 Ciudad de México