Role: Cloud Infra Engineer
Location: NY, remote
Employment Type: Contract
Cloud & Server Infrastructure
Microsoft Azure / Entra
Client is an Azure- and Microsoft Entra ID-centric organization. Entra ID serves as the identity platform underpinning authentication, access, and (per the MDM section below) device management.
Cloud-hosted servers/workloads in Microsoft Azure
Microsoft Entra ID as the core identity provider

On-Premises Infrastructure
VMware ESX hypervisor environment
10 virtual servers running on-premises

AWS — Membership System (In Development)
A new Membership system is currently being built and hosted in AWS, running alongside the Azure/on-prem footprint. This represents Client's first significant AWS presence and will require the vendor to support a multi-cloud environment (Azure + AWS).

Legacy System — IBM i
An IBM i (AS/400) server remains in production and is in the process of being retired. Vendors should expect limited-duration support needs for this platform; timeline and replacement details to be confirmed during discovery.

Networking & Security
Networking




Meraki for networking (switching/wireless/SD-WAN, per standard Meraki deployment)
Cisco Firepower as the perimeter firewall

Remote Access
Remote and hybrid staff connect to internal resources via Cisco AnyConnect client VPN through the existing Firepower firewall.

Security Tooling
Microsoft Defender — endpoint/threat protection
Microsoft Sentinel — SIEM / security monitoring
Tenable — vulnerability management
KnowBe4 — security awareness training / phishing simulation

End-User Computing
Devices
Windows laptops
Mac laptops

Mobile Device Management (MDM)
Microsoft Intune — Windows device management
JAMF — Mac device management

IT Service Management
Client uses ServiceNow as its helpdesk/ITSM ticketing platform. Vendor support workflows are expected to integrate with or operate through ServiceNow.

Backup & Disaster Recovery
Veeam is the primary backup solution in use.

Areas of MSP Supp

📌 Cloud Infra (México)
🏢 Hubcom
📍 México