Epic Application Associate Analyst.

Position Overview: As an Epic Application Associate Analyst, you will work on software design and configuration, upgrades and improvement for lab operations. As a primary support contact for application end-users, the Epic Application Associate Analyst will work to identify issues that arise in the application area as well as issues that impact other application teams, and work to resolve them. The analyst will guide workflow design, building and testing the system, and analyzing other technical issues associated with the lab operation and business software.

Essential Duties: include but are not limited to the following:
Identifying and implementing requested changes to the system
Guide workflow design, building and testing the system, and analyzing other technical issues
Serving as a liaison between organizational needs and the software vendor’s implementation staff.
Maintaining regular communication with the vendor, including participating in weekly project team meetings
Working with vendor representatives, your organization's business community,



and end users to ensure the system meets the organization's business needs regarding the project deliverables and timeline
Developing an understanding of operational needs to set the direction for the organization's workflows
Participating in training and working with end users
Troubleshooting problems and questions
Provide end-user support for issues entered in to issue tracking systems
Reviewing the status of projects and issues with project leadership
Ability to work normal work within business hours, as well as on call, with potential for nights and weekends
Holding regularly scheduled communications with team members to discuss the status of deliverables, shared issues, end‐user concerns, and upcoming milestones
Support and comply with the company’s Quality Management System policies and procedures
Regular and reliable attendance
Any soft skills which are required to perform the

📌 Application Analyst (Tijuana)
🏢 ITJ
📍 Tijuana