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Team Overview
The Reliability Engineering team ensures the stability, availability, and performance of Buró de Crédito’s mission-critical platforms and services. Through observability, automation, and incident management practices, the team drives operational excellence and continuous improvement. Working closely with Infrastructure, Development, Database, and Security teams, they help maintain resilient systems that support critical business operations. This job is assigned as On-Site Essential and requires in- person work at an assigned TU office location as a condition of employment.
Role Overview And Core Responsibilities
Ensure the reliability, stability, and availability of mission-critical services through Site Reliability Engineering (SRE) best practices.
Operate and continuously improve the organization's observability platform, including metrics, logs, traces, and alerting capabilities.
Monitor critical systems proactively and respond to operational incidents to minimize service disruption and business impact.




Lead major incident response activities, coordinating recovery efforts and stakeholder communication during service outages.
Conduct root cause analysis (RCA) and facilitate blameless post-mortems to identify systemic improvements and prevent recurrence.
Define, monitor, and improve Service Level Indicators (SLIs), Service Level Objectives (SLOs), and error budgets.
Automate operational processes and reduce manual effort (toil) through scripting, infrastructure automation, and platform engineering practices.
Support and troubleshoot distributed environments including Apache Cassandra, Kafka, Kubernetes, relational databases, and NoSQL platforms.
Collaborate with development and infrastructure teams to improve deployment reliability, operational readiness, and platform performance.
Drive continuous improvement initiatives focused on monitoring, availability, scalability, resilience, and operational efficiency.

📌 Senior Site Reliability (Ciudad de México)
🏢 Transunion
📍 Ciudad de México