NPAW is the leading video intelligence company helping online streaming services grow. A integral pioneer in its space, NPAW has over a decade of experience developing ground-breaking, scalable analytics solutions to optimize performance and user engagement, to build media experiences that maximize revenue.
**Description**
We are looking for a motivated, success-driven Customer Engineer / Solutions Engineer to work along with customers and the Sales and Customer Success teams to ensure successful customers’ on-boarding and integrations.
**Responsibilities**
- Technical communications with prospects and customers showcasing the product, providing technical details, resolving service-related issues.
- Understand the company's internal and public code bases to answer and manage any questions from customer developers using our products and other NPAW engineers.
- Provide technical guidance and support for integrating products into customers' systems.
- Assist with integration topics, ensuring the seamless connection and performance of solutions within various environments.
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
- Develop and maintain integration-related documentation to facilitate smooth implementation and ongoing support.
- Collaborate with the development team to attend customers' specific needs.
- Collaborate with product management to bring important insights from the customers’ and prospects’ point of view.
- Coordinates closely with sales and service resources to align solution design with customers’ business requirements. Examples: POC, RFI, RFP’s, etc.
Develop tooling, processes and documentation to enable the best possible developer support experience at scale
**Requirements**:
- Bachelor's degree in Engineering, Computer Science, or a related field.
- Minimum 3 years of experience in a similar role (Technical Account Manager / Solutions Engineer), preferably in a SaaS or video analytics environment.
- Experience in writing code (Ruby, Python,



JavaScript, Java, Go, PHP, Objective-C, C#, Swift, etc) and enjoy learning new languages and technologies. We understand that languages can be learned: we care much more about your general engineering skill than knowledge of a particular language or framework.
- Excellent communication skills. Able to listen, understand and offer a better solution to the non-existing and existing customers, with the ultimate aim of forming and nurturing long-term contractual relationships.
- Tech-savvy person. Ability to understand technical documentation and extract the product value. Understanding video delivery technology formats and codecs, video delivery protocols, player technologies, etc. will be a plus.
- Advanced level of English.
- Empathy and social boldness: ability to manage customers’ expectations and to mediate between parties (work along with QA, Sales, Development).
- Customer-oriented person. You're our customers' advocate and everything is possible, it's just needed to find the way.
- An autonomous, results-oriented person with focus, perseverance, determination, and energy.
- Willingness to travel occasionally for customer visits, trade shows, and other events.
**Benefits**
- Competitive salary
- Flexible work schedule
- Birthday afternoon off
- Career growth opportunities
- Access to continuous training
- Language lessons ‍
- Referral bonus
- Fun environment: volunteering, company events, BBQs, pizza days, etc.
- International & multicultural team (more than 20 nationalities!)
- An amazing technological challenge ‍
Follow us on **Linkedin** and **Twitter** to see what we are up to, or have a look at **Instagram** to see what it's like to work at NPAW!
- We celebrate the diversity, and we want our employees to reflect those differences. At NPAW, we’re committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status, or any other characteristic protected by applicable law._

📌 Solutions Engineer (Latam) (Tláhuac)
🏢 NPAW
📍 Tláhuac