Description
The Manager is responsible for managing and coordinating team efforts and accountability for a specific service delivery function(s) of the BPO at CHRISTUS CEI. This includes planning and maintaining work systems, procedures, and policies that enable and encourage the optimum performance of its associates and other resources within a business unit.

Key Responsibilities
Plan and allocate resources to effectively staff and accomplish business unit goals and objectives.
Identifies trends or issues and provides possible solutions to make business decisions that are financially responsible, accountable, justifiable, and defensible in accordance with CHRISTUS CEI policies, procedures and guidelines.
Manages the work of the BPO leads and associates by empowering, coaching, answering questions, giving guidance, and leading by example.
Communicates effectively and professionally to all levels within the organization and escalates information to Leadership and internal/external Customers.




Maintains detailed knowledge of state and federal regulations applicable to assigned areas of responsibility. Ensure that current processes are reviewed and updated to meet regulatory requirements.
Actively participates in BPO projects and system upgrades.
Consciously create a workplace culture that is consistent with the CHRISTUS culture and that emphasizes the mission, vision and values of CHRISTUS Health.
Foster a spirit of teamwork and unity among associates that allows for disagreement over ideas, conflict and expeditious conflict resolution, and the appreciation of diversity as well as cohesiveness, support, and working effectively together to enable each associate and department to succeed.
Responsible for leading other leaders within team.

General Knowledge/Competencies
Leadership and people management skills, including coaching, mentoring, and performance management.
Analytical mindset with problem-solving, critical thinking, and data-driven decision-making capabilitie

📌 BPO Manager (Monterrey)
🏢 CHRISTUS - Centro de Excelencia e Innovación
📍 Monterrey