DEPARTMENT: Retail
REPORTS TO: Brand Manager
LOCATION: Palacio de Hierro | Cancún
ROLE TYPE: Full-Time
ABOUT ORLEBAR BROWN & CHANEL
Founded in 2007, Orlebar Brown was created with a clear vision: to redefine holiday clothing by combining tailored design, functionality, and luxury craftsmanship. The brand quickly established itself as a leader in premium menswear, particularly known for its iconic tailored swim shorts and refined resort lifestyle collections.
In 2018, Orlebar Brown became part of CHANEL, marking a strategic partnership that reinforces the brand’s positioning within the general luxury landscape. With CHANEL’s support, Orlebar Brown has continued its international expansion while preserving its entrepreneurial spirit, design integrity, and commitment to exceptional quality and customer experience.
THE POSITION
As a Client Advisor, you will be a key brand ambassador for Orlebar Brown, representing the brand’s values, heritage, and luxury service standards on the sales floor. Reporting directly to the Store Manager,
this role is fundamental in delivering an elevated client experience, driving sales performance, and supporting the day-to-day operational excellence of the store.
Based in Los Cabos—a destination market with a strong luxury and international clientele—the Client Advisor is expected to demonstrate strong product knowledge, refined selling skills, and a genuine passion for client engagement, contributing to the store’s commercial success and brand reputation.
KEY ROLES AND RESPONSIBILITIES
Sales & Client Experience
• Drive individual and store sales results by delivering a personalized, high-touch client experience aligned with Orlebar Brown luxury standards.
• Build, maintain, and actively develop a client base, including client book management and follow-up to drive repeat business.
• Engage proactively with local and international clients, adapting the selling approach to a resort and destination-driven environment.
• Support product launche