Restaurant365 is a SaaS company disrupting the restaurant industry Our
cloud-based platform provides a unique, centralized solution for accounting and
back-office operations for restaurants. Restaurant365’s culture is focused on
empowering team members to produce top-notch results while elevating their
skills. We’re constantly evolving and improving to make sure we are and always
will be “Best in Class” ... and we want that for you too

We're looking for a Product Support Manager to lead one of our Mexico-based
support teams. This isn't a role for someone who wants to manage from a
distance you'll be close to the work, close to your team, and close to the
customer. You'll own day-to-day operations, coach your agents and team leads,
drive performance through data, and partner cross-functionally with Product,
Engineering, and Customer Success to continuously improve how we serve our
customers.

If you're energized by building high-performing teams, thrive in a fast-moving
SaaS environment, and know how to balance operational discipline with




genuine people leadership this role is for you.

n

What You'll Own:

Team Leadership & Development

* Lead, coach, and develop a team of Support Specialists and Team Leads through
consistent 1:1s, structured performance feedback, and clear growth plans.

* Drive accountability and engagement aligned to support KPIs, service
standards, and R365's organizational goals.

* Facilitate team meetings, stand-ups, and retrospectives that keep the team
aligned, informed, and improving.

* Partner with Training and Enablement to ensure agents are onboarded
effectively and continuously upskilled as the product evolves.

* Communicate team performance, priorities, and risk areas clearly and
consistently to leadership.

Support Operations & Escalation Management

* Own the day-to-day: queue management, backlog health, staffing coverage, and
SLA adherence across your team.

* Serve as the primary escalation point for complex or sensitive
custo

📌 Manager, Restaurant Tech Support (Ciudad de México)
🏢 Restaurant365
📍 Ciudad de México