Important Notes
This position is based on-site in Mexico City, CDMX. Remote work is not available for this role.
Submitted resumes must be in English to be considered.
About Us
Since 2019, Landing has redefined apartment renting with the industry's first adaptable living model. Our membership program provides consumers access to a network of apartments in 60+ top markets with no deposits, hassles, or stress.
About the Role
We're looking for an Ancillary Specialist to join the team In this role, you'll need strong organizational skills as you'll be managing multiple tasks simultaneously. You will build solid relationships with external and internal teams to ensure a smooth, streamlined process in making our Landing homes move-in ready. We are looking for an energetic and passionate individual who is a strong operator with the ability to step back and solve complex problems.
About the Team
You'll join a team of talented individuals building a startup that improves the way people live — with the freedom to make things happen without limits.
What You'll Do




Coordinate Internet Services – Oversee setup, management, and disconnection of internet accounts for Landing-managed properties, including scheduling installations, managing provider communications, maintaining network credentials, and ensuring WiFi connectivity is active and properly configured prior to member move-in.
Troubleshoot WiFi & Connectivity Issues – Serve as the first point of contact for internet and WiFi-related issues at Landing properties, including diagnosing router and modem problems, coordinating with ISPs for service restoration, updating network credentials in internal systems, and escalating unresolved outages to the appropriate team to minimize member disruption.
Provide Host Support – Deliver real-time chat assistance to hosts for access, cleaning, shopping, and trust & safety issues, ensuring quick resolution and positive host experiences.
Manage Financial and PEX Tasks – Activate and fund PEX

📌 Property Operations Specialist (Ciudad de México)
🏢 Landing
📍 Ciudad de México