**Responsibilities**:
Relationship Development
- Drives customer satisfaction by representing Microsoft to senior customer stakeholders (e.g., Chief Executive-level), reviewing and analyzing customer feedback, and leveraging trusted relationships with senior internal resources to act as the voice of the customer and ensure resolution of challenged deliveries. Manages expectations with a high level of political sensitivity by anticipating customer reactions, interpreting small signals, and taking proactive steps accordingly. Oversees the creation of Success Expectations and customer and partner experience (CPE).
- Adheres to project compliance standards (e.g., confidentiality, privacy) and requirements of the contract and accommodates customer compliance standards, including managing compliance-related complexities (e.g., high sensitivity to confidentiality). Champions compliance by contributing to knowledge sharing across teams to build compliance capability of others.
Closure
- Drives timely project closure by ensuring completion of project sign off tasks (e.g., system closeout updates, deletion of customer data, Deliverable Acceptance Form). Drives incremental process improvement by reflecting on and broadly sharing lessons learned (e.g., leading transformative projects, sharing stories with executives, developing case studies). Creates and suggests improvements to intellectual property (IP), provides feedback to managers on team member performance, and conducts closeout interviews with team members.
Contracting
Initiation
- Balances needs across projects in challenging situations (e.g., scarce technical resources) and collaborates with other groups (e.g., Independent Software Vendors, General Delivery Center) on integrated planning and organization of onshore/offshore projects.




- Drives project initiation for projects of high complexity (e.g., tailored offerings, high visibility, high impact, market making) by driving commitment of delivery resources, assigning resources across workstreams, and creating complex work breakdown structures (WBSs) with delivery team.
Intellectual Property (IP)
- Researches and proactively shares intellectual property (IP) and provides recommendations for improvement including submitting new IP. Holds others accountable for reusing appropriate IP and collective knowledge by enforcing use of processes and artifacts with team members.
Monitoring and Controlling
- Orchestrates and oversees a broad range of project metrics on large, complex projects with high visibility (e.g., Vice President-level) through others. Proactively ensures adherence to key performance indicators (KPIs) and provides strategic direction to drive success and adapts to high-impact changes throughout project lifecycle.
- Discusses and confirms customer change control at kickoff, anticipates changes and proactively addresses by probing to ensure change can happen smoothly early in the process. Tests process before initiating formal change.
- Manages finances for projects with large scopes and budgets by balancing funding and resources across workstreams, performing deep analyses, and leveraging success expectations experience and expertise.



Proactively aims to reduce cost and improve delivery margin without impact to quality or customer experience and understands impact of decisions on the broader business (e.g., profits and losses (P&L;), accrual-based accounting).
- Manages communications with senior stakeholders on project health, issues, and financial performance for large and/or complex deals throughout entire project lifecycle, tailoring communications to the audience, anticipating stakeholder requirements, and adapting the plan accordingly. Establishes formal rhythms to ensure tracking and maintenance of customer deliverables and collect and report status with all important stakeholders.
Presales
- Leads pre-sales process for high-impact projects by articulating the business value proposition associated with the project/change, evaluating associated complexities and risks to ensure feasibility of commercial offer, and reviewing work of peers for quality. Participates in review of proposed scope and assists in developing Statement of Work (SOW), Work Breakdown Structures (WBSs), estimates, preliminary risk assessments, etc.
Account Delivery Management
- Contributes to consumption activities, identifies patterns of consumption gaps, and drives consumption by identifying blockers to consumption goals and enabling customers, through internal teams, to get the full value of their purchases. Holds accountability for project delivery forecast.
- Manages the direction of solution deliveries and influences others to secure resources to deliver on customer contracts. Ensures delivery for customers across the delivery lifecycle including envisioning, solution development, delivery planning, cloud consumption and usage, delivery management. Leads or participates in steering committee meetings with strategic

📌 Principal Consulting Project Manager (Ciudad de México)
🏢 Microsoft
📍 Ciudad de México