Career Area:
Technology, Digital and Data
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a integral team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Role Summary
This Business Analyst role supports strategic project coordination and system administration activities, with primary focus on shepherding projects through governance processes. The role ensures smooth project intake and prompt execution by facilitating meetings, managing action items, and providing application support for ServiceNow SPM and other platforms. This position requires strong analytical skills, the ability to gather and document requirements, and capability to perform basic system administration tasks.




Responsibilities
Help facilitate project governance meetings; prepare agendas, take detailed notes, and track action items to completion.
Manage and prioritize multiple project workstreams simultaneously, ensuring timelines are met and stakeholders are informed of progress and risks.
Handle standard application support activities for ServiceNow SPM; analyze user-reported issues, provide resolutions, and document outcomes.
Gather and document business requirements from stakeholders; translate business needs into functional specifications for system enhancements.
Perform routine system configuration and maintenance tasks within established procedures for ServiceNow SPM and Artemis platforms.
Coordinate with technical teams, vendors, and business users to resolve defects, implement enhancements, or escalate complex issues requiring deeper investigation.
Maintain comprehensive documentation including meeting minu

📌 Business Analyst (Monterrey)
🏢 Caterpillar
📍 Monterrey