Proficient Mission-Critical Application Monitoring & Support Engineer
Responsibilities
Support and maintain mission-critical applications in a production environment. The role focuses on proactively monitoring application health, managing alerts and incidents, performing advanced troubleshooting, analyzing logs, conducting root cause analysis (RCA), and ensuring compliance with strict SLAs. The candidate will work closely with application teams, infrastructure teams, vendors, and business stakeholders to maintain service availability, performance, and reliability.
Responsibilities include monitoring dashboards and business-critical transactions, investigating and resolving incidents, performing log and trend analysis, tuning alerts to reduce noise and improve monitoring effectiveness, documenting activities in ServiceNow, leading or contributing to RCAs, maintaining operational procedures and SOPs, and driving continuous improvement initiatives. The idóneo candidate should demonstrate strong analytical and troubleshooting skills, a high sense of urgency, operational ownership,



and the ability to communicate effectively during critical situations.
Preferred Qualifications
3 to 5+ years of experience in Application Support, Production Support, Monitoring Operations, SRE (Site Reliability Engineering) or IT Operations.
Experience supporting mission-critical applications in production environments.
Hands-on experience with monitoring and observability platforms such as New Relic, Dynatrace, Datadog, Splunk, Grafana, AppDynamics, or similar tools.
Strong experience in application and infrastructure log analysis and troubleshooting.
Experience managing incidents in SLA-driven environments.
Knowledge of SQL and database troubleshooting.
Understanding of APIs, integrations, and distributed application architectures.
Experience with cloud environments such as Azure, AWS, or Google Cloud Platform.
Familiarity with ServiceNow or similar ITSM platforms.
Knowledge of ITIL Inciden

📌 App Support Engineer Web-based Pr (Aguascalientes)
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📍 Aguascalientes