Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Specialist, Product Operations
"Overview:
The primary role will be to meticulously document, identify, and swiftly resolve any operational issues that may arise during their line of work. Candidates must possess a keen attention to detail and a proactive approach to problem solving. They will collaborate with cross-functional teams and stakeholders to ensure seamless communication and coordination.

Responsibilities:
• Oversee the daily operations of payment processing, ensuring accuracy, timelines and compliance with requirements




• Proactively collaborate with internal teams and external partners to effectively address and resolve clients' operational issues, ensuring seamless service delivery and client satisfaction
• Assist customer service teams with payment related inquiries
• Create and update internal and external implementation documents and process flows
• Collaborate closely with colleagues enhance efficiency, reduce errors and streamline workflows
• Assist in the preparation of regular reports on operational performance and key metrics
• Provide training and support to junior staff

Experiences and Skills:
• Excellent written and verbal English communications skills and interpersonal abilities
• Proficient in payment operations processing systems (backoffice)
• Ability to work independently and effectively in a fast paced and dynamic environment

Qualifications:
Education: Bachelor’s degree in Finance, Business Administration or a related

📌 Specialist, Product Operations (Ciudad de México)
🏢 Mastercard
📍 Ciudad de México