Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will assist other customer service associates with administrative duties. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc. , to resolve customer issues. You will support ordering processing including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies. Help ADI be the customer's top choice by delivering excellent customer care. Build up your business acumen while learning to address customer needs. Be part of the team that is solving complex problems for the customer.
Interact with and respond to inquiries from customer and sales reps providing product information, managing the order placement process,



and supporting the ProAV channel sales team in effort to enhance the customer experience.
JOB DUTIES:
Process and submit customer orders and quotes in ERP system
Interact and consult with customers on orders and service requests
Confirm inventory in stock and determine best shipping methods
Investigate order status and provide ETA information to customers
Establish positive relationship with customers to ensure satisfaction and retention
Demonstrate behaviors that support core values of the organization
Participate in team meetings and training
Processing Returns
Customer Invoicing
Perform other related duties as assigned
Manage phone calls with customer and manufacturers
Comply with department expectations and SLA's

YOU MUST HAVE:
Some experience in the field.
Prior experience with advanced usage of the English language inclusive of written and verbal communication.
Critical thinking mindset
Attention to detail
Problem solving skillset
Position

📌 Customer Care Associate II (México)
🏢 Adi Global Distribution
📍 México