Overview:
**WELCOME TO **SITA**
We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world’s air travel industry.
You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?
Are you ready to love your job? The adventure begins right here, with you, at SITA.
**WHAT YOU WILL DO**
Reporting to the Team Lead or Airport Service Manager, you’ll be part of the SITA Global Services team, managing SITA solutions at your assigned airport and territory.
- ** Customer Support**: Provide support to internal and external customers according to their contracts and SLAs. Respond promptly to Service Desk requests, ensuring high customer service levels.
- ** Equipment Maintenance and Repairs**: Maintain and repair customer IT equipment. Perform local repairs to high standards, coordinating with resolver groups. Manage the repair cycle by returning faulty equipment and tracking replacements.
- ** Spares and Equipment Management**: Replace faulty equipment using spares, ensuring timely replenishment. Manage local suppliers and report on their services.
- ** Site Surveys and Installations**: Conduct site surveys for new installations, adhering to guidelines and best practices. Follow Field Operations protocols for installations and repairs.
- ** Preventive Maintenance and Reporting**: Perform preventive maintenance per schedules and manufacturer specifications. Report workshop performance and provide feedback to regional management.
- ** Documentation and Communication**: Maintain accurate daily logs and record data in the SITA Service Hub. Act as the customer’s SPOC when needed,



coordinating with resolver groups and escalating issues as necessary.
Qualifications:
**WHO YOU ARE**
- ** Minimum Qualification**: Degree in Computer Science, Electronic Engineering, or an equivalent IT qualification (e.g., CompTIA Network+ or CompTIA Server+).
- ** Experience**: 3 years of experience in IT equipment maintenance.
- Understanding of networking fundamentals (TCP/IP, LAN/WAN, VPNs) and network troubleshooting.
- Familiarity with system integration and interaction between different technologies.
- Proficiency in using tools for diagnosing hardware/software issues.
- Ability to perform routine maintenance and implement updates/patches.
**_ NICE-TO-HAVE:_**
- ** ITIL Foundation Certificate**: A plus, demonstrating knowledge of IT Service Management practices and understanding of key ITIL concepts.
- ** Experience**: Previous experience providing field services and support for IT equipment in the air transport industry.
**WHAT WE OFFER**
SITA’s workplace is all about diversity, many different countries and cultures are represented in our workforce. We collaborate in our impressive offices, embracing a hybrid work format. As part of our general benefits, we offer:
**Flex** **Week**: Work from home up to 2 days/week (depending on your Team's needs).
- **Flex Day**: You may wish to flex your arrival time at the office to beat rush hours or leave earlier for personal commitments. We encourage open communication with your manager about your needs and routine.
**Flex-Location**: Enjoy up to 30 workdays of benefits, anywhere in the world!
**Employee Wellbeing**: Benefit from the Employee Assistance Program (EAP) provided by SITA, a yearly free service offering practical advice in various aspects of your life.
**Professional Development**: Enhance your skills with our training platforms, inclusive of LinkedIn Learning!
**Competitive Benefits**: Access competitive benefits tailored to the local market and your employment status.

📌 Engineer Field Ops (Tijuana)
🏢 SITA Switzerland
📍 Tijuana