Job Title: Customer Care Trainee

Posting Start Date: 8/3/26

Job Location (Long):

Mexico City, Mexico

Job Description

Prepared by (Name, Incumbent)

Andrea Quijada

Date

Organisational Fit

Function Code

Jobcard no. (optional)

SF-O-LA-2

Function Title

Customer Care Trainee.

Reports to (pls indicate position code)

Direct/disciplinary

SF-O-LA

Indirect / functional

0
of direct guided employees

thereof disciplinary managers

Internal

External (e.g. Temporary workers)

0

0

0
of employees in area of responsibility
of functionally lead employees

0

0

0

0

Role of the described function (pls check where appropriate)

Employee

x

Project Management, functional Leadership

Disciplinary Leadership

Leading of disciplinary Managers

Job Scope

Financial Indicators / Key data for which this function is responsible.

Volume (e.g. units)

Portfolio Retail 35,000 customers

Sales Target

Contribution margin

NA

Budget

Investment

NA

Others (e.g. number of retailers,

Marketing agencies, Derivates, etc.)

Dealer Network, RSC, NSC,



SLP Plant, Vendors

Geographical scope (areas/regions/countries) based on employees and responsibility of the function

SF-LA-O-2

Scope of responsibility

Products/ Modules/ Components (e.g. Car, Motorcycle, Modules referred to module structure, Components, etc.)

(SELECT, Leasing, Loan, Insurance, Owner’s Choice)

Services/ Enabling/ Provision of Services (e.g. Sales, Aftersales, Financial Service, HR, etc.)

CIS, EOT, ET, Customer Experience support, vendors steering.

Others (e.g. License business, etc.)

NA

Internal / external interface partners (pls list without abbreviations)

Internal (main Interfaces, e.g. Quality Network, Production Network, etc.)

NFSC (SF2- LA, SF2-LA-F, SF2-LA-V, SF2-LA-S), Purchasing, IT, Commercial Finance.

External (Authorities, Suppliers, Service providers, etc.)

CRM agencies, Dealer Staff in Mexico, external vendors I

Purpose & Key Accountabilities

Responsibility of the function according to

📌 Customer Care Trainee (Ciudad de México)
🏢 BMW Group
📍 Ciudad de México