* Configuration and Troubleshooting:
* Investigate and troubleshoot system and configuration issues raised by
customers or impacting customers.
* Provide assistance to existing customers at critical times of the year. May
support multiple products and technology.
* Advise and assist customers in maintaining their use and configuration of
the software solution(s).
* Configure the system as per defined requirements using the software user
interface.
* Collaboration:
* Collaborate with other team members on complex issues/requirements.
* Coach new team members.
* Participate in brainstorming sessions and contribute with creative ideas.
* Other responsibilities:
* Attend customer meetings and calls as and when required.
* Provide training to customers on existing functionality.
* Perform additional duties as needed.

A global leader in applied safety science, UL Solutions (NYSE: ULS)



transforms
safety, security and sustainability challenges into opportunities for customers
in more than 110 countries. UL Solutions delivers testing, inspection and
certification services, together with software products and advisory offerings,
that support our customers’ product innovation and business growth. The UL Mark
serves as a recognized symbol of trust in our customers’ products and reflects
an unwavering commitment to advancing our safety mission. We help our customers
innovate, launch new products and services, navigate integral markets and complex
supply chains, and grow sustainably and responsibly into the future. Our science
is your advantage.

📌 Technical Support Specialist (Ciudad de México)
🏢 UL Solutions
📍 Ciudad de México