The Ops Support Associate 2 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Associate 2 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
**Responsibilities**:
- Identify, analyze, and solve key issues of assigned area and deliver supporting documents to corresponding areas
- Assist with the management of various reports, including business reporting, monthly operating report, and business scorecard and provide constant and clear communication regarding local policies and processes
- Assist in the execution and monitoring of processes and data, ensuring efficiency and client satisfaction
- Organize, develop, and maintain Continuity of Business, Resolution planning and Business Review Templates
- Monitor requirements related to compliance with Corporate Policies
- Monitor and implement corrective actions derived from MCA reviews and other control entities
- Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
**Qualifications**:
- 2-5 years of relevant experience
- Proficient in Microsoft Office
- Consistently demonstrates clear and concise written and verbal communication skills
- Ability to work in fast pace and changing environment
- Ability to analyze data and solve problems
- Proven organizational and time management skills
**Education**:




- Bachelor’s degree/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
**Funciones**
- Cancelar cuentas de clientes de acuerdo a los productos que se tienen activos
- Revisar que los procedimientos se realicen de acuerdo a lo establecido en las políticas
- Actualización de datos del cliente
- Identificación de desvíos en el proceso
- Revisión de bases de datos en Excel con información del cliente
- Análisis y optimización de procesos operativos para mejorar la eficiencia.
- Manejo de Base de Datos.
- Creación y edición de Manuales de proceso.
- Mantenimiento de cuentas, domicilios, nombre y marcajes de fallecido.
- Control y asignación de actividades diarias.
- Reportes diarios de solicitudes recibidas.
- Revisión de documentos operados por parte de Maker/ Cheker
- Validación de archivo digital/ fisico
- Edicion de ITS
- ** Seguimiento a Líneas ARCAM**:
- Evaluación e identificación de riesgos de control
**Requisitos**
- Conocimeintos en líneas ARCAM
- Cocnocimientos en Excel
- Conocimientos en generación de tablas dinamicas
- Conocimiento en instructivos de trabajo
- Experiência Maker/ Ckecker
- Experiência en revisión de documentos
**Lunes a Viernes 9 a 6**
**Zona de Trabajo Tecno Parque Azcapotzalco**
- **Job Family Group**:
Operations - Core
- **Job Family**:
Operations Support
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.
View the **EEO Policy Statement**.
View the **Pay Transparency Posting

📌 Analista de Control Operativo/ Centralizadora de (Ciudad de México)
🏢 Citi
📍 Ciudad de México