Company Description
“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder
Integral supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
15,000 trained professionals
250+ locations worldwide
Fortune 500
Globally unified systems
Job Description
Scope of Position
Brokerage Service Center Agent executes flawless operational performance, productivity, technical expertise, excellent customer service and constantly driving efficiency, supporting our Vision and Mission Statement, making our promise real to all our customers.
Key Deliverables
Proactively monitor the following key metrics to achieve the expected results:
Employee Satisfaction
Complete 52 hours training per year (4.5 per month).
Complete all mandatory training timely.
Operational Effectiveness
Product OPA Audit Result – Perform consistently at the highest level.
General responsibilities




Exemplify and Teach Our Culture, Mission and Goals.
Follow the 10 Critical Success Factor.
Contribute to build healthy cross-functional relationship and work environment, promote team spirit and cohesiveness in the department.
Comply with the Dress Code Policy.
For new employees, ensure the New Hire Operations Training.
Own your self-development. Prepare, follow-up and execute on your personal development goals.
Operations
Comply with company controls, policies, procedures, processes including the credit policy.
Properly use all Expeditor systems and tools.
Understand and make sure the expectations on Customer JOB AID SOP are comply.
Participate in meetings when as needed.
Make sure that files are logged correctly and timely with proper codes, trace types and events.
Ensure that all emails and other correspondence are handled timely (within 1 hour) and professionally.
Meet KPI Standards in accordance with the Compa

📌 Brokerage Service Center Agent (Nuevo Laredo)
🏢 Expeditors
📍 Nuevo Laredo