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Customer Service Advocate II
Mexico City
Hungry, Humble, Honest, with heart
The Opportunity
The CSA Worldwide Support team is composed of approximately 8 individuals across the globe strategically placed to support our clients at Nutanix.
Our goal is to continue driving an excellent support model for our CSA teams while driving productivity through continuous improvement in processes and responsibilities managed by our team. We’re looking for an individual who will share our vision
CSA at Nutanix
The CSA is a integral team that provides support to the Americas and the rest of the world at Bangalore.
AMERICAS CSA/Licensing Support Team is a hybrid team with the team working in San Jose, CA and Mexico City, Mexico. Our team is a tight knit group, we meet daily to go through our cases & issues where you may need assistance. You will always feel connected to the team whether you are working from home or working from office. We are in the office every Wednesday and Thursday of the month to collaborate,
catch up and socialize with our Amazing Support folks
Your role
Handle all process and systems related support requests (Licensing requests, Support Portal issues etc.)
Define and drive changes to our systems and processes working with support management, given feedback from customers and field implementations.
Develop and contribute to internal and external knowledge bases.
Serve as liaison between Technical Support team, Management, and customer to improve customer service and business productivity.
Be a champion for our customers. Go above and beyond to support their business and use of the Nutanix product to ensure that we have highly satisfied customers.
What You’ll Bring
Excellent verbal and written communication skills, problem solving skills, customer service and interpersonal skills.
The passion & ability to adapt to a fast-paced environment, learning new things, while never being satisfie
📌 Customer Service Advocate II (Ciudad de México)
🏢 Nutanix Indonesia
📍 Ciudad de México
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.