This position is full-time and hybrid Monday through Friday from 8:00 AM to 5:00 PM with an hour break, but flexibility is available based on coverage.
Who We Are
Recognized by Gartner in their Modern 4PL Market Guide, Redwood Logistics is at the forefront of industry innovation. Our cutting-edge supply chain technology pairs with the expertise of our brilliant minds to empower logistics execution across North America and Mexico.
Leveraging a comprehensive range of services, data-centric network solutions, and a seamlessly integrated platform, we have established our prominence as a key player in the mid-market segment within the freight tech industry.
Whether you’re just starting your career or are an established professional looking for your next opportunity, Redwood inspires innovation across teams to provide transformative solutions for our customers.
Purpose Of Your Work
As a Customer Operations Representative working within Redwood Multimodal (one of our entities), you will be responsible for providing excellent customer service while overseeing daily operational functions which may include: correcting customer problems, data entry, load building, scheduling appointments, and more.
The idóneo candidate will work well in a dynamic and fast-paced environment while maintaining the ability to multi-task and prioritize responsibilities.
How You Make a Difference Everyday
Oversee and manage operational workflow for designated accounts, providing exceptional customer service
Identify, investigate, and correct unique customer problems and order delays
Schedule freight pick-up and delivery appointments
Precise data entry work which includes building orders in Redwood’s proprietary TMS
Provide freight status updates to shippers, receivers, customers, and internal parties
Communicate relevant updates to customer and/or internal ca