Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full line of reliable and innovative inkjet, thermal transfer, laser, print and apply label systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes.
As a member of the Markem-Imaje Remote Support team, you will be part of a general organization that provides remote technical support on automated labelling, coding and traceability solutions for customers in a variety of markets such as Food & Beverages and Pharma. You will have the opportunity to be among the first hires in the development of two new Remote Service Hubs strategically located to offer best in class 24/7 remote services to accelerate the pivot from a “break-fix” model, reliant on dispatching field technicians onsite, to a “predictive and remote” support model.
The hubs will be reinforced with lab facilities showcasing all key Markem-Imaje Hardware & Software technologies to enable effective customer support and technical skill growth. The expansion of the Service Hubs also aims at concentrating knowledge and technical expertise in one physical location to accelerate learning among teams, collaboration with other services and provide an exciting career path.
New hires will complete in-person training in the office Monday through Friday for the first 2 weeks, 8:30am-5:30pm. Once training is complete, flexibility to cover shift hours 9:00am-6:00pm will be required to support our international customer base, working in a hybrid environment with 3 onsite office work days to include Tuesday, Thursday and another day of your choosing.
What you will do:
Be the First Point of Contact for Technical claims for all Markem-Imaje printer models
Handle inbound calls, emails and chat from international customers within SLA’s.
Develops and expands knowledge of specific cust
📌 Hardware Remote Support (Ciudad de México)
🏢 Dover
📍 Ciudad de México
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