**What you'll do**:
- Develop our Customer Strategy Team by being self-reliant in making decisions concerning your area and your team
- Lead projects to continuously develop customer, pre sales and post sales strategies.
- Work cross-functionally with other teams to ensure smooth running of customer strategy operations
- Initiate projects to improve revenues, optimize cost and efficiency
- Lead projects and people that directly impact more than 6 markets across the Americas and a several million customers
**Who we're looking for**:
- You have successfully completed your studies bachelor (or masters) in a relevant course with strong achievements
- You have already had a working experience in a start-up environment, or you are fascinated by scalable and fast business models
- You have a first experience managing a team and are used to give constant feedback and training a team
- You have an independent, responsible, and structured way of working and think in a process-oriented manner




- You are a critical thinker and with excellent problem-solving skills to coordinate and tackle any challenges that may arise
- You have an affinity for numbers, and communicate with a confident demeanor
- You can show good knowledge of MS Office (especially in Excel)
- You have an infectious can-do attitude, and you are a passionate all-rounder and pragmatist
- You are very communicative, open and enjoy working in a team
- You are curious and hungry to learn
- You are fluent in English and Spanish
**What we offer**:
- A combination of personal and company growth to accelerate your career and help you reach your goals.
- The chance to work on exciting and challenging projects either independently or as part of a dedicated, international team.
- Wellbeing activities
- Hybrid home office policy
- Adaptable schedules
- Pet-friendly office
- Monthly salary + pantry & restaurant vouchers
- Benefits higher than the law

📌 Customer Excellence Team Lead (Ciudad de México)
🏢 Emma The Sleep
📍 Ciudad de México