**Job Description: Support Engineer**
**Essential Job Functions**
- **User Assistance and Issue Resolution**: Serve as the primary contact for all inquiries related to Finra Jira and Confluence, providing timely and accurate solutions to user issues and requests.
- **Configuration Management**: Manage requests for project configuration changes, ensuring they align with business needs and adhere to company policies.
- **Access Administration**: Oversee user access, roles, and permissions.
- **Project/Space Creation**: Set up new projects and configure workflows based on specific requirements.
- **Ongoing Improvement**: Regularly assess and recommend enhancements to the Jira and Confluence setup to improve performance and user experience.
- **Team Collaboration**: Work closely with other IT and support teams to ensure a unified approach to user support.




- In depth understanding of Jira and Confluence, including advanced features and admin capabilities.
- Proven ability to handle multiple tasks.
- Excellent communication and interpersonal skills.
- Familiarity working with Bitbucket is highly desirable.
- Scripting and automation skills are highly desirable.
Tipo de puesto: Tiempo completo
Sueldo: $35,000.00 - $50,000.00 al mes
Beneficios:
- Días por enfermedad
- Programa de referidos
- Seguro de gastos médicos
- Seguro de gastos médicos mayores
- Protegido de vida
- Trabajo desde casa
- Vacaciones adicionales o permisos con goce de sueldo
- Vales de despensa
Tipo de jornada:
- Turno de 8 horas
Lugar de trabajo: Empleo presencial

📌 Support Engineer - Trabajo Híbrido (Saltillo)
🏢 U-Hi
📍 Saltillo