PRINCIPAL OBJECTIVE OF POSITION
Responsible for Tour Desk operations including telephone, guest reception, tour registration, and gifting. Actively exhibits the highest level of compliance of the Company operating standards.
ESSENTIAL DUTIES AND RESPONSIBILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Coordinates the daily opening and closing of Tour Desk
Perform daily maintenance to Concierge Assistant
Ensure that the data from the property management system is imported to Concierge Assistant on a daily basis
Process daily call list from the property management system for the VSC’s
Assign arrivals to VSC’s in the property management system
Log all General Information appointments/inquiries in GI Log
Distribute premiums to guests who have toured’
Ensure that the Starpoints distributed to guests for touring are submitted to corporate to be redeemed
Prepare and maintain daily tour booking schedule
Screen all customer activity per tour qualification guidelines
Monitor daily tour activity and Sales Executive availability, and reports discrepancies to appropriate manager
Accurately compiles and enters daily tours and related statistical data
Generate daily and monthly tour activity summaries for distribution to key personnel and post for VSC’s
Maintain daily communication with VSC’s with regards to tour bookings and daily tour schedule
Exercises excellent judgment in dealing with tour scheduling in order to maximize tour production
Exercises excellent judgment during tour over-bookings and other challenges in order to ensure positive customer experience
Maintain excellent customer service techniques; deals with customers professionally and courteously
Appropriately interact with all personnel and maintains positive, professional relationships with co-workers
Maintain close communicative relationships with Marketing and Sales Management in order to ensure the highest level of program efficiency and standa