Role purpose

Lead the strategy, development, and performance of the credit and transactional
product portfolio (Credit Cards, Personal and Payroll Loans, Mortgages, and
Acquiring), ensuring profitable growth, regulatory compliance, and strong
commercial execution, in line with the bank’s financial objectives (incl. FRP)
and customer needs.

In this role, you will:

* Define strategy of products (Credit Cards, Personal and Payroll Loans,
Mortgage. Acquiring).
* Guarantee return on credit card portfolio aligned to FRP.
* Responsible for product development planning, management launch and control.
* Maintain strict control in compliance with regulatory actions and mandatory
on the products.
* Lead Lending & cards commercial strategy.
* Coordinate and allocate workloads across the team in line with each member’s
responsibilities, skills, and capacity to ensure balanced delivery and clear
accountability.
* Ensure initiatives and actions are implemented within agreed timelines
through disciplined planning, tracking, and ongoing follow-up.




* Deliver shared objectives with other areas through effective coordination,
stakeholder alignment, and negotiation to remove blockers and maintain
momentum.
* Provide day-to-day guidance, coaching, training, and development for the
team, building capability, engagement, and a high-performance culture.
* Ensure the effective execution and ongoing performance of commercial offers
and strategies to increase origination/placement, monitoring results and
making timely adjustments to maximise impact.
* Identify improvement opportunities across operational processes and design,
agree, and implement action plans to enhance efficiency, reduce friction, and
improve customer outcomes.
* Define appropriate service levels with operational areas and ensure
consistent achievement through clear SLAs, performance measurement, and
regular governance reviews.

Principal Accountabilities and Responsibilities:

Portfolio strategy and management

* Define t

📌 Head of Retail Product (Ciudad de México)
🏢 HSBC Global Services
📍 Ciudad de México