Citi is looking for an experienced Operations Support Manager to lead and coordinate a team of 8 operations professionals, ensuring the seamless end-to-end delivery of daily banking operations — including cheque processing, clearing house flows, and accounting close — within a fast-paced, time-sensitive environment. This role sits within Citi's core operations function and plays a critical part in maintaining operational accuracy, managing external vendor relationships, and safeguarding information security standards. If you thrive on accountability, cross-functional coordination, and delivering results across multiple daily cutoffs, this is an opportunity to make a direct and measurable impact.
Responsibilities
Coordinate and oversee the daily operations cycle across multiple closing schedules, ensuring all processes are completed accurately and on time — including early-morning openings and late-evening accounting close activities.
Validate that all operational workflows are functioning correctly at each stage of the process,



identifying and resolving contingencies quickly to minimize service disruption.
Lead the daily coordination of an 8-person operations team, assigning tasks, setting priorities, and ensuring consistent delivery across all shifts and cutoff windows.
Monitor team performance and quality of output, providing ongoing feedback and making recommendations on development, performance, and staffing needs.
Oversee the accounting close process, performing account reconciliations and confirming that all financial entries are validated and complete before each cutoff.
Manage the relationship with an external vendor partner, ensuring information security protocols are upheld and that all data-handling standards are met.
Act as the subject matter expert for senior stakeholders on operational processes, escalating control issues transparently and ensuring compliance with applicable policies and regulations.
Step in for the operations manager when required, ma

📌 Operations Support Supervisor (Ciudad de México)
🏢 Citi
📍 Ciudad de México