The Container Sales Customer Experience team supports the global sale of old and
total loss containers across more than 70 countries. As a Customer Experience
Associate, you will play a key role in supporting after-sales activities,
resolving customer inquiries, coordinating with internal and external
stakeholders, and ensuring a positive customer experience throughout the sales
process.
This is an excellent opportunity for recent graduates and early-career
professionals looking to build experience in customer experience, logistics,
global operations, and data-driven decision-making within an international
environment.
The ideal candidate is customer-focused, detail-oriented, eager to learn, and
comfortable working in a fast-paced integral organization. Previous experience
through internships, trainee programs, customer service, logistics, operations,
or shared services environments is highly valued.
Key Responsibilities
Customer Experience & Stakeholder Support
* Deliver professional and customer-focused support to internal and external
stakeholders.
* Respond to customer inquiries via email, phone, and other communication
channels, ensuring timely resolution.
* Support customer onboarding and implementation activities.
* Participate in customer and stakeholder meetings to review service
performance and identify opportunities for improvement.
* Assist in maintaining and updating Standard Operating Procedures (SOPs).
* Help identify opportunities to enhance customer experience and service
quality.
Operational Support
* Support after-sales processes related to container delivery and order
fulfillment.
* Coordinate with depots, terminals, and internal teams to ensure smooth
operational execution.
* Follow up on container movements and customer requests.
* Assist in resolving documentation-related issues and service disruptions.
* Escalate operational challenges when necessary and contribute ideas for
proc
📌 Container Sales Associate (Ciudad de México)
🏢 A. P. Møller-Mærsk
📍 Ciudad de México
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.