CUSTOMER SERVICE (Hybrid)
Location Cuautitlan, Mexico
FORVIA HELLA is a listed international automotive supplier. As a company of the FORVIA Group, FORVIA HELLA stands for high-performance lighting technology and vehicle electronics and, with the Lifecycle Solutions Business Group, also covers a broad service and product portfolio for the spare parts and workshop business as well as for manufacturers of special vehicles. With currently around 34,000 employees at over 125 locations, the company is active worldwide and generated adjusted sales of €8.0 billion in the fiscal year 2025.
YOUR TASKS
We are looking for a Logistics Specialist (Sales Scheduling) II to support customer service and logistics operations while ensuring compliance with service level agreements (SLAs). This role will act as a key link between customers, production planning, sales, warehouse operations, accounting, and third-party logistics providers to guarantee on-time delivery performance and customer satisfaction.
Manage customer schedules and sales order activities through SAP and customer portals.




Monitor and ensure compliance with customer Service Level Agreements (SLAs).
Generate and analyze customer reports related to delivery performance, fill rate, claims, and OTIF metrics.
Coordinate deliveries, credits, and order management activities with internal and external stakeholders.
Maintain customer accounts and support EDI (Electronic Data Interchange) processes.
Act as the main point of contact for customers, planners, buyers, sales teams, warehouse operations, accounting, and logistics providers.

YOUR QUALIFICATIONS
2-3 years of experience in automotive/manufacturing
Advanced English
SAP & customer portals experience
Knowledge of sales orders, purchase orders, EDI, and customer account management
Strong analytical and communication skills

Even if you do not meet all our requirements, do not hesitate to apply to us, because the further development of our employees is very important to us a

📌 CUSTOMER SERVICE (Tepetlixpa)
🏢 HELLA
📍 Tepetlixpa