About the Company:
At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.
About the Role
We're looking for a Research Operations Specialist to build and scale the systems that make customer insights accessible across our organization.
This role sits at the intersection of Research, Product, Design, Operations, and AI. You'll design the infrastructure that enables teams to connect with customers efficiently, run high-quality research at scale, and continuously improve how insights flow into product decisions. Success in this role is measured by how much easier you've made it for others to learn from and access our customers.




You'll own the operational foundation behind research: participant operations, recruiting, customer panels, governance, tooling, scheduling, workflows, and automation. You'll identify friction, simplify complex processes, and build scalable systems that allow researchers and product teams to spend less time coordinating research and more time generating meaningful insights.
We're looking for someone who has a proven track record of implementing new systems and gets energized by solving operational problems at scale. You naturally see repetitive work as an opportunity for automation. You're comfortable experimenting with AI tools to build dashboards, workflows, scripts, and internal solutions that dramatically increase leverage. You enjoy creating systems that feel effortless for the people using them.
What You’ll Do
Build scalable research operations
Design, implement, and continuously improve research operations pro

📌 Research Operations Specialist (México)
🏢 Playlist
📍 México