Hands on experience in Sales Cloud , CPQ
Hands on experience in Configurations of Sales, Service setups
Backup SF Data Weekly and Monthly
Salesforce patches (3 times a year). Impact analysis and testing on the updates
Review & Creation of Salesforce design and entity models & Configuration
CPQ - account creation, deletion, Access
6 Ability to interact with Business and document requirements for minor enhancements
Create design, work with offshore team for development.
Ability to deploy code and changes to next environment
Assess the impacts on technical design because of the changes in functional requirements
Perform Production support , Incident management, Service Request,
Enhancements configurations for salesforce application
Train business users on Salesforce process flow
Integration support for outlook, Hubspot and others
Salesforce Certifications in Admin, Admin+, Platform is a must
Data upload using data loader, import wizard
16 Drive Solution using Configuration, lightning flows, Lead Management, Opportunity management
Experience of working in Support, Managed services projects 1
9 Configuring new Reports dashboards 20 Configure security with profiles, roles and Single Sign on"