The Senior Supply Chain Manager (Sr. SCM) handles transactional work on the accounts and will work closely with transportation providers (Carriers) and internal support teams to identify opportunities for improvement. The SCM is the primary transactional based day to day contact and covers the customer service role at plant level. The SCM will play a key role in achieving ProTrans objectives and contribute to identifying, analyzing, and developing supply chain solutions to improve Customer’s experience.
**ESSENTIAL DUTIES AND RESPONSIBILITIES**
- Communicate with TL carriers to confirms pickups and deliveries exceptions and perform check calls in ProTrans’ TMS System.
- Facilitate successful border crossing operation in conjunction with Border Crossing team and notify Customers about any deviation on customs process at the border.
- Responsible to arrange expedite shipment needs of the Customer and effectively communicate with ProTrans’ Expedite team.
- Assist Customers plants with daily operational issue resolution.
- Responsible to escalate service level issues to Operations Manager.
- Communicate holiday schedules to customer and/or any internal adjustment at ProTrans.
- Responsible to ensure customer is aware of any exceptions in performance, delays etc.




- Responsible to ensure reporting is distributed as necessary (daily, weekly, monthly)
- Work with ProTrans’ Account Receivable team to secure billing process on a timely manner.
- Leads New Hire Training
- Support Operations Manager in essential projects.
- Supports SCM as team lead and escalation point.
- Creates Process Improvement Plans based off customer specific needs.
- Along with the Operations Manager, review and improve performance on the assigned Supply Chain Manager team.
- Along with the manager, create, maintain, and keep updated written work instructions.
- Escalate service level issues to Operations Manager.
- Communicate goals, achievements, and deficiencies daily to assigned employee groups.
**EDUCATION and/or EXPERIENCE**
- +1 year of industry experience within logistics and supply chain and/or bachelor’s degree in Logistics, Transportation, or business-related field.
- Automotive logistics experience preferred, but not required.
- Willing to travel both nationally and internationally to customer locations within the ProTrans International network.
- Experience using web-based business intelligence tools and Microsoft Office.
**SHEDULE**:
MONDAY to FRIDAY 07:00am-5:00pm.
Monday-Friday 07:00- 17:00.

📌 Senior Supply Chain Manager (Monterrey)
🏢 PRO TRANS INTERNATIONAL
📍 Monterrey