The Container Sales Customer Experience team supports the global sale of old and total loss containers across more than 70 countries. As a Customer Experience Associate, you will play a key role in supporting after-sales activities, resolving customer inquiries, coordinating with internal and external stakeholders, and ensuring a positive customer experience throughout the sales process.
This is an excellent opportunity for recent graduates and early-career professionals looking to build experience in customer experience, logistics, integral operations, and data-driven decision-making within an international environment.
The ideal candidate is customer-focused, detail-oriented, eager to learn, and comfortable working in a fast-paced global organization. Previous experience through internships, trainee programs, customer service, logistics, operations, or shared services environments is highly valued.
Key Responsibilities
Customer Experience & Stakeholder Support
Deliver professional and customer-focused support to internal and external stakeholders.
Respond to customer inquiries via email, phone, and other communication channels, ensuring timely resolution.
Support customer onboarding and implementation activities.
Participate in customer and stakeholder meetings to review service performance and identify opportunities for improvement.
Assist in maintaining and updating Standard Operating Procedures (SOPs).
Help identify opportunities to enhance customer experience and service quality.
Operational Support
Support after-sales processes related to container delivery and order fulfillment.
Coordinate with depots, terminals, and internal teams to ensure smooth operational execution.
Follow up on container movements and customer requests.
Assist in resolving documentation-related issues and service disruptions.
Escalate operational challenges when necessary and contribute ideas for process improvement.
Data & Report
📌 Container Sales Associate (Ciudad de México)
🏢 A. P. Møller-Mærsk
📍 Ciudad de México
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