All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.
About JumpCloud®
JumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.
JumpCloud is Intelligent, Secure IT.
About the Role
The HR Generalist will support the HR Business Partners within our US and LATAM regions by being the first point of contact for employee relations concerns, coordinating HRBP-led programs and projects, supporting performance and engagement cycles, and providing data and reporting insights. This role strengthens HRBP capacity by ensuring consistent employee support and high-quality execution across teams.
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What You'll be Doing:
Employee Relations
Review information in-take from the HRBP Agent (AI agent for performance management)
Partner with leaders to ensure HRBP Agent guidance is followed, accurate, and following regional legal considerations
Escalate complex cases to the HRBP
Support follow-up actions, manager communication, and closure tracking
Maintain confidentiality and ensure timely responsiveness
HRBP Projects & Program Execution
Support performance management cycles, goal setting, and review coordination
Assist in compensation cycle preparation and data consolidation
Coordinate engagement initiatives, surveys, and action plans
Contribute to general culture-building, and HR projects & programs
Manage internal team transfers from start to finish, including documentation and handoffs
Onboarding and Offboarding Coordination (Non-ops)
Support onboarding experience alongside TA & HR Ops
Coordinate with hiring managers for role readiness, buddy assignment, and t