Career Area:
Human Resources
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a integral team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Role definition:
The HR Service Delivery Coordinator is responsible for executing day-to-day HR operational activities and providing employee support across the employee lifecycle. This role ensures accurate processing of HR transactions, maintenance of employee records, hire, onboarding, daily support activities, and compliance with established procedures and policies. The Coordinator serves as a key operational resource, delivering efficient and timely HR services while maintaining data accuracy and a positive employee experience.
Responsibilities:




Execute HR transactions and administrative activities across the employee lifecycle, including new hires, employment compliance, payroll, absence management, time tracking, benefits administration, and employee data management.
Provides excellent service experience when executing employee-facing processes. Respond to employee inquiries and provide guidance on standard HR processes, policies, and procedures.
Supports the maintenance of an HR Services knowledge database and the gathering and reporting of HR operational metrics.
Support onboarding activities review documentation, initiating system transactions, and coordinating pre-employment processes.
Maintain and update employee records within HR systems, ensuring data accuracy and completeness.
Perform routine audits of employee records and HR transactions to ensure data integrity and compliance.
Create, update, and maintain HR operational documen

📌 HR Service Delivery Coordinator (Santa Catarina)
🏢 Caterpillar
📍 Santa Catarina