The Technical Support Analyst (TSA) of the U.S. Technical Hotline reports
directly to a Team Leader and a Commodity Supervisor and is responsible for case
managing Technical Support Requests received from dealer technicians seeking
technical assistance.
The Technical Support Analyst will provide remote diagnostic and repair
guidance, owning the contact from beginning to confirmed resolution, to help
Ford and Lincoln Dealers and Fleet Customers from the Unites States of America,
Canada, Puerto Rico and the U.S. Virgin Islands.
The team’s focus will be on delivering timely response support and excellent
technical support and guidance. This team will partner closely with the
Technical Field Operations team to ensure delivery of excellent end-to-end
technical support.
📌 Automotive Technical Support Analyst (Naucalpan de Juárez)
🏢 Ford Motor
📍 Naucalpan de Juárez
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.