**You Lead the Way. We’ve Got Your Back.**
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
The Recruitment Operations Team is a key function authorized to conduct and oversee the background verification and employment eligibility process. Information obtained through the background verification process assists American Express in making sound hiring decisions that ultimately protect the Company’s reputation and assets, promotes a safe work environment for employees and ensures high standards of integrity and performance. The Recruitment Operations Team is responsible for interpreting background check records and associated information to determine the eligibility of employment at American Express as well as ensuring each employee has provided the necessary employment authorization documentation to comply with applicable federal laws.




The role of the Recruitment Operations Specialist is an exciting opportunity for a motivated individual who is compliance driven and who enjoys being part of a regional team, managing stakeholder’s expectations and building relationships to ensure the background verification is compliant with both the local and regional standards established by American Express and local authorities.
**How will you make an impact in this role?**
General duties include:
- Support the end-to-end processing of pre-employment and annual regulatory background verification cases through:
Ø Maintaining and responding to case inquiries from stakeholders
Ø Identifying trends, escalations and issues and raise them to management
Ø Provide timely updates to internal & external stakeholders as required- Ensure data integrity relating to all background verification activity (i.e., case notes, team ad-hoc annotations)
Ø Adherence to all state, local and regulatory guidelines as applicable- Assist in compiling reports and analytics related to background verification metrics
- Accurately support and maintain team administration/compliance trackers
- Support additional Recruitment Operations activities, including other regional market support, as needed
- Contribute to ad hoc Colleague Services & CEG projects of interest
**Minimum Qualifications**
- 1-2+ years’ working in HR Operations/Recruitment or related field
- Experience with Microsoft Office Suite Applications and Outlook




- Ability to work in a fast-paced federally mandated environment
- Demonstrated written and verbal English communications skills (reading, writing, speaking and listening)
- Flexibility and willingness to cross-train and support other team within Rec Ops as needed (US I9, US Post Offer, etc.)
- Self-starter with ability to work effectively, independently (with Leadership support), and collaborate with colleagues to complete assignments within a designated timeframe- Experience in working to tight deadlines, with multiple SLAs (including potential for same day resolution)
- Demonstrated ability to handle multiple assignments with effective resolution of conflicting priorities in a timely manner
- Ability to work within a continually evolving landscape and a flexible staffing model
- Experience working in diverse teams
- Proven analytical, evaluative, and problem-solving abilities
- Ability to maintain strict adherence to confidential access controls, security measures and business confidentiality policies to safeguard sensitive information and mitigate potential risks
**Preferred Qualifications**
- 1-2+ years’ experience in pre-employment background verification processes
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Versátil working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parent

📌 Recruitment Operations Specialist (Ciudad de México)
🏢 Amex
📍 Ciudad de México