We are seeking an experienced HR People Operations Sr Manager to lead a high‑impact regional team and elevate the employee experience across the Americas. This role requires a senior, strategic, and service‑oriented leader who can balance service delivery excellence, stakeholder management, and people leadership within a complex and fast‑moving environment.
You will lead the ES function for one of the largest and most complex geographies in the region, ensuring operational excellence while partnering with senior HR and business stakeholders to elevate the employee experience.What You’ll Lead & ImpactStrategic Stakeholder & Account Management
Serve as the primary ES representative to the senior HR leadership.
Build strong relationships with HR and business stakeholders, ensuring high engagement and partnership.
Influence and collaborate with leaders across complex business units to ensure the adoption of ES standards and solutions.
Demonstrate strong leadership maturity, executive presence, and communication skills to manage senior‑level interactions.
Operational Excellence & Service Delivery
Oversee the performance of an Employee Services Delivery Center covering all HR admin and payroll processes.
Ensure operational discipline, SLA compliance, and outstanding service quality.
Promote a zero‑payroll‑error mindset and champion strong HR data quality.
Regional & Global Alignment
Implement the global Employee Services strategy across the Americas, ensuring full adoption of standards and a high‑performing regional team.
Collaborate with HR and business leaders across Mexico, the U.S., Canada, and LATAM to ensure consistency in end‑to‑end HR processes and policies.
Continuous Improvement & Digital Transformation
Embed a culture of continuous improvement, standardization, and automation within the Employee Services organization.
Partner closely with global teams to support digitalization, data initiatives, and the deployment of general HR solutions.
📌 HR People Operations Sr Manager (Ciudad de México)
🏢 Danone
📍 Ciudad de México
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