Job Number #175365 - Del.Miguel Hidalgo, Mexico City, Mexico
Who We Are
Colgate-Palmolive Company is a general consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name
Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.
About The Role
Manage the Order-to-Invoice (OTI) process following CP Best Practice standards ("Essentials"). This role is responsible for total customer service management for assigned accounts, primarily serving as the lead contact for the CDO team. You will ensure on-time deliveries and cultivate effective relationships between Customer Development Teams (CDTs) and Logistics.
Responsibilities
Execute the OTI cycle using SAP, minimizing manual intervention and ensuring compliance with selling terms.
Act as the primary contact for internal customers to resolve delivery issues, returns, and claims.
Partner with CDTs and Logistics to troubleshoot distribution bottlenecks and optimize shipping efficiencies.
Monitor and analyze KPIs to take corrective actions and improve overall service levels.
Generate periodic reports (Weekly/Monthly) on customer service performance and Cost-to-Serve metrics.
Collaborate on cost-reduction initiatives like plant-direct shipments and pallet layer efficiencies.
Required Qualifications
Bachelor’s Degree in Industrial Engineering, Logistics, Business Administration, or related fields.
At least 3+ years of experience in Customer Service, Order Fulfillment, Planning, or Supply Chain.
Proficiency in SAP and Advanced Excel.
Advanced En
📌 CBS Order to Invoice Analyst (Ciudad de México)
🏢 Colgate-Palmolive
📍 Ciudad de México
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