Restaurant365 is a SaaS company disrupting the restaurant industry Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too

We're looking for a Product Support Manager to lead one of our Mexico-based support teams. This isn't a role for someone who wants to manage from a distance you'll be close to the work, close to your team, and close to the customer. You'll own day-to-day operations, coach your agents and team leads, drive performance through data, and partner cross-functionally with Product, Engineering, and Customer Success to continuously improve how we serve our customers.

If you're energized by building high-performing teams, thrive in a fast-moving SaaS environment, and know how to balance operational discipline with genuine people leadership this role is for you.





What You'll Own:

Team Leadership & Development

Lead, coach, and develop a team of Support Specialists and Team Leads through consistent 1:1s, structured performance feedback, and clear growth plans.
Drive accountability and engagement aligned to support KPIs, service standards, and R365's organizational goals.
Facilitate team meetings, stand-ups, and retrospectives that keep the team aligned, informed, and improving.
Partner with Training and Enablement to ensure agents are onboarded effectively and continuously upskilled as the product evolves.
Communicate team performance, priorities, and risk areas clearly and consistently to leadership.

Support Operations & Escalation Management

Own the day-to-day: queue management, backlog health, staffing coverage, and SLA adherence across your team.
Serve as the primary escalation point for complex or sensitive customer issues you step in

📌 Manager, Restaurant Tech Support (Ciudad de México)
🏢 Restaurant365
📍 Ciudad de México